Tech support is stupid

[Skorixor]

yeah I know, big revelation, but here's my story...

right in the middle of SWG last night, I lose connection, so I exit the game. I figure what the hell, I'll check the forums whie it starts back up, and the internet is down too. Ok, so I reboot the comp and still doesn't fix it. So I unplug it all and reset the modem and router, that doesn't fix it. SO now I call verizon to report it broke and get it fixed.

So after going through a slew of automated menus, and 2 transfers I end up at the original place I called at the first place, and somehow this time get connected to a real person. I'm thinking, geez it's 11:30 pm, I'm going to get connected to someone in India, but NO it's some regular guy here in the states...small miracles.

So I explain what happened, and the very nice guy starts going through his 3 ring binder he's reading from to troubleshoot my problem. I keep trying to tell him that it's on your end because everything has been working fine on my end...."but everything reads normal here on our end sir, and there's no reports of problems in your area"

"well it IS midnight"

but he won't take no for an answer, so for an hour we delve deep into windows, and routers setting, uninstalling NIC's...on and on and on...he finally says very nicely, "well sir I cannot solve you're problem, so I'm sending you to our manager who can take care of your problem further"

I say yes but think, hey buddy if you woulda listened to me in the first place...

so I go talk to the manager, who begins to go over the problem again, so I quickly tell her everything we did the past hour to get her up to speed. SO she starts to go through some of the same shit again, so I keep telling her, we did this, we did this, we did that...so finally she says "okay we'll put in a blah blah blah maintenance request so they can get to it first thing in the morning" so she gets my tele # and says they will be getting a hold of you in the next 24-48 hours"

Wh-what?? 24-48 hrs? your service is GUARANTEED to work...where do I got for recompensation for lost signal

oh you have to talk to some weird named department..riiight, it took me forever to get to you and now I got to find some weird dept....suuuure

but needless to say after a 1 hr call and 2 hr wait, it is back working again...

so much for it being messed up on my end

[warsloth]

I have to second your opinion. That really angers me when they completely ignore you like you are some moron that doesn't know their CD tray from a cupholder.
When I was actually going through SOE's tech support they kept telling me to change a bunch of stuff, and the one idiot told me it was because I didn't have a 256mb video card...
It's probably my 512 RAM.
What really pisses me off about it is that I DIDN'T buy ROTW but they changed the whole game so I get screwed.

[Hashum]

I only have 512mb RAM on my PC and SWG runs fine so I don't think that's the problem, I also don't have a 256mb Videocard mines 128 or something and it runs fine.

Now by runs fine I mean I have to have the graphics toned down and no some of the flora turned off, but in general it runs pretty well, enough for me to enjoy playing with very little lag unless I'm in a high population area.

[warsloth]

well, great Hashum... you are the first person to actually tell me they were able to play now with less than a gig of RAM. I figured since I can't afford to go and buy another 512 stick atm that I was just screwed. Of course, Krusshyk with the same vid card said he was running it now with a gig...
Tech support has been completely useless though, much like Skor's experience.
at least now since the game is broken I have been getting in shape...

[Hashum]

I don't know if this helps you or not, but I was having some minor problems with Window's and ran a repair using the boot disk and found all my programs were running much faster.

[warsloth]

Iago suggested I do a reformat... that blasphemer.

[Hashum]

I'd suggest just running a repair first. I didn't lose any files so you have nothing to lose. If it's still a problem reformatting wouldn't be a bad idea.

[Skorixor]

that might help what

also defragging could work wonders

[Krusshyk]

Tech Support---> <---Skorixor

[Skorixor]

Tech Support---> <---Skorixor

/lmao